JUMANA's CV
Profile summary
Strategic IT Operations Manager with 15 years shaping technology service delivery, tender execution, and procurement operations. Directs proposal delivery functions, manages technology assets, and oversees vendor contract negotiations across cross-functional environments. Committed to maintaining operational continuity and delivering compliant technical solutions.
Career highlights
IT Operations Management: Directs IT operational tendering and proposal delivery functions while steering technical and commercial bid strategies across cross-functional teams.
Helpdesk Operations: Steered IT helpdesk operations and service delivery across phone, self service, live chat, and email channels while managing technology assets.
Procurement Operations: Shaped procurement operations across vendor management and purchase requisition workflows while defining vendor evaluation standards.
Technical Certifications: Holds professional certifications including ITIL Foundation and Project Management Professional to support operational execution.
Key skills
Professional experience
Directs IT operational tendering and proposal delivery functions, steering technical and commercial bid strategies across cross-functional teams. Evaluates vendor capabilities, shapes project scope and implementation plans, and maintains end-to-end records for all bids and contracts.
- Manages end-to-end tendering processes by handling RFPs, RFQs, and bid requirements to ensure timely and compliant submissions.
- Coordinates proposal submissions directly with technical, finance, procurement, and legal teams.
- Evaluates vendor proposals and technical capabilities to support vendor negotiations and contract-award recommendations.
- Prepares detailed bid comparisons and technical evaluation reports for leadership review.
- Identifies IT opportunities and recommends suitable solutions aligned with organizational goals.
Shaped IT helpdesk operations and service delivery across phone, self service, live chat, and email channels, steering technology assets, vendor financial reporting, and administrative workflows.
- Fulfilled IT service requests and resolved software inquiries while maintaining hardware and software inventories.
- Administered the IT ticketing system, time attendance, access doors, and fingerprint ID card systems.
- Processed vendor invoices, developed financial reports, monthly accruals, and managed IT purchase requests.
Reported to the supply chain director while overseeing vendor relationships and purchasing workflows. Handled contractual agreements and supplier communications to maintain workflow continuity.
- Managed supplier communications to track service delivery and material completion.
- Conducted vendor performance evaluations and generated comparative studies.
- Processed purchase requisitions through the designated portal.
Steered marketing communication planning and execution across print and digital media channels. Formulated target audience engagement plans based on product profiles and customer research.
- Authored product specifications aligned with customer profiles.
- Created copy for marketing collateral including brochures and emails.
- Answered incoming sales inquiries and tracked order fulfillment through delivery.
- Organized recurring meetings for sales representatives to review targets and schedules.
Education
Communication & Public Relations